10 general skills or competencies (Job family competencies) for IT Vendor Relationship Manager
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Follows Information Technology Infrastructure Library (ITIL) guidelines and standards.
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Level 2 Behaviors
(Light Experience)
Records project data to evaluate IT service enhancements.
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Level 3 Behaviors
(Moderate Experience)
Performs numerous activities across the entire spectrum of the ITIL reference model.
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Level 4 Behaviors
(Extensive Experience)
Recommends techniques to enhance and define ITIL best practices.
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Level 5 Behaviors
(Mastery)
Keeps abreast with current technologies and ITIL services to ensure competitiveness.
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Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Follows IT operation processes and standards in running a successful IT-enabled business.
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Level 2 Behaviors
(Light Experience)
Identifies risks to operations to improve the collaboration with the IT and business operations team.
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Level 3 Behaviors
(Moderate Experience)
Makes preemptive and immediate corrective actions to minimize risk and IT complexity.
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Level 4 Behaviors
(Extensive Experience)
Maximizes efficiency and productivity to meet the business needs of internal and external users.
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Level 5 Behaviors
(Mastery)
Develops expertise and leadership to ensure alignment of IT strategic business plans.
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13 soft skills or competencies (core competencies) for IT Vendor Relationship Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
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Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
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Level 3 Behaviors
(Moderate Experience)
Analyses the business impact of demographic changes; suggests effective responses.
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Level 4 Behaviors
(Extensive Experience)
Consults on the selection and adjustment of the go-to-market strategy.
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Level 5 Behaviors
(Mastery)
Builds a mentoring model to ensure a continuous increase of business sense within our business.
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Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Clarifies the roles of business relationship management.
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Level 2 Behaviors
(Light Experience)
Assists in translating business partners' demand into supply requirements.
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Level 3 Behaviors
(Moderate Experience)
Articulates business value and grows partner relationships in alignment with management principles.
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Level 4 Behaviors
(Extensive Experience)
Consults on the methods for stimulating, surfacing, and shaping business demand for the partner.
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Level 5 Behaviors
(Mastery)
Creates strategic business planning and road mapping for the business partner.
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Summary of IT Vendor Relationship Manager skills and competencies
There are 0 hard skills for IT Vendor Relationship Manager.
10 general skills for IT Vendor Relationship Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
13 soft skills for IT Vendor Relationship Manager, Business Acumen, Business Relationship Management, Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Manager, he or she needs to be proficient in Business Acumen, be proficient in Business Relationship Management, and be proficient in Financial Acumen.